Frequently Asked Questions

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Q: What happens when I pay with a debit card?
A: We request an authorization from your bank before processing your order. The authorization confirms the account is open and funds are available. The funds are not actually removed from your account until we ship your order. You may see both the authorization and the charge on your account, but this is not a duplicate charge. Most banks will remove authorizations within a few days and your account will have only been charged for the item(s) that have been shipped.

Q: Can I pay with a check or money order?
A: Yes. Please have your checkbook ready and call Customer Service at 1-800-697-3321 weekdays 8am-6pm EST to order. We will take your order at that time and then process your order when we receive your payment. Please mail your payment to our new address :

Tafford Uniforms
2121-E Distribution Center Dr.
Charlotte, NC 28269

We cannot process your order until we receive payment. 

Q: What forms of payment do you accept?
A: We accept VISA, MasterCard, Discover, and American Express credit cards.

Q: Do you charge sales tax?
A: Sales tax will be charged on items that are shipped to North Carolina, Georgia, Florida and Alabama customers.

Q: When will my credit card be charged?
A: Your card will be charged when your order ships. In-stock items are shipped within 1 business day. You will be charged for back-ordered items only when they ship.

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Q: Does Tafford have a catalog?
 As of 2012, Tafford is going green!  We are no longer mailing printed catalogs.  Eliminating paper catalogs will save trees, fuel, and we can redirect the savings into providing better prices and service for our customers.   Please shop our extensive inventory online at

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Website and Pricing

Q: Why are Product Information and/or Images Incorrect?
A: Tafford's ability to keep product information accurate and up-to-date is limited by manufacturers and other industry sources' ability to provide product information. Therefore, Tafford makes no warranties, expressed or implied, as to the accuracy of the catalog or website data. Product images and graphics used on this site may include items for display purposes. Any additional items are not included with the listed product, unless otherwise specified.

Q: How closely does my computer match the actual color of scrubs?
A: As accurately as possible, we try to represent the appearance of products we sell on our site. Please keep in mind that monitor settings and lighting may affect the appearance of actual colors of items on our site.

Q: I Found Pricing and/or Misprints, What Do I Do?
A: Pricing, availability and specifications are subject to change without notice. Tafford reserves the right not to sell below cost and to correct misprints, typographical errors, or pricing errors. If you do find an error on our website, please let us know.

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Promotional Codes and Excluded Brands

Q: What brands are excluded from discount promo codes?
A: Alegria, Asics, Barco Brands, Bio Solids, Birki's, Birkenstock, Careisma, Carhartt, Cherokee Workwear, Core stretch, Dansko, Dickies Essence, Dickies Gen Flex, EDS, EDS Signature, Flexibles, Grey's Anatomy, Healing Hands, HeartSoul, iFlex, Iguana Med, Infinity, Jockey Scrubs, Klogs, Koi, Koi by Sanita, Landau, Littmann, Luxe, Luxe Sport, Lynx Untamed, Maevn, MDF, Med Couture, Medelita, NrG, Nurse Mates, Orange Standard, Purple Label, Reebok, Sanita, Sapphire, Smitten, Spring Step, Tommie Copper, Urbane, White Cross, Xtreme stretch, Gift Cards, current markdowns, styles ending in .97 and additional discount codes are excluded.
Q: Can I use two coupon codes at the same time?
A: No, you may use only one coupon code at a time per transaction.
Q: May I use a coupon code or other sitewide discount offer to purchase an e-gift card?
A: No, coupon codes and sitewide discounts may not be applied to purchase an e-gift card.
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Q: What size should I order?
A: Each brand of scrubs has a different cut and fit. Please see the Size Chart for each Brand to determine the size that will fit you best. Tafford branded garments are designed with the active professional in mind, so our sizing allows for a generous fit. This makes moving and layering easy and comfortable. Click the Size Chart tab that appears on the page for each garment and the size chart and measuring information will be displayed. If you need help choosing a size, just Contact Us, and we will be happy to help you!

Click Here To See Our Size Charts

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Returns & Exchanges

Q: What is your guarantee?
A: : We stand behind the quality of our products. If you are not pleased with an item, you may return it within 30 days for a refund or exchange. You may visit the RMA return center located in Your Account online, and create a return merchandise authorization number (RMA) or check the status of your return. Please note: We cannot accept items that have been washed, worn, soiled, damaged, altered, or embroidered (unless they are defective). Shipping charges are not refundable. Items received outside of our return policy may not be eligible for refund or exchange and may be returned to the customer. Please contact customer service 1-800-697-3321 Monday-Friday 8am-6pm EST with questions.

Q: Will I be charged for shipping and handling again when an item is sent to me as an exchange?
A: Customers in the Continental U.S. are not charged for shipping and handling on an item that we send as an exchange.

Q: How do I return items I have received?
A: If you are not satisfied with your purchase or you have received a defective item, you can return the item(s) in their original condition within 30 days for a full refund or exchange.  Products must be in new, un-used condition and include the original packaging with all tags included.  Unfortunately, we cannot refund original delivery and handling fees.

To process a return or exchange, please visit Your Account online, and create a return merchandise authorization number first (RMA). If you need assistance, call Customer Service at 1-800-697-3321, Monday - Friday, 8AM - 6PM EST or email us at  Please have your order number ready when you call or reference your order number in your email.

For additional information, please see our Return Policy.

Q: How long will it take to receive my refund?
A: Once your package has been received and processed, your refund is generated in our system. If you paid by credit or debit card, your card will be credited immediately upon processing your return. Depending on your billing cycle, you may see the credit on your next statement. However, due to delays by credit/debit card companies it may take two statements before you see the credit on your account. If you paid by check, your refund check will be mailed within 10 to 15 business days from when we receive and process your returned package.

Q: How long will it take to receive my exchange?
A: Due to variables in shipping and processing time, it may take between 7 and 10 business days to process and ship an exchange from the date we receive the package.

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Shopping Cart

Q: Why doesn't my browser work properly with your site?
A: Your browser must be Secure Socket Layer (SSL) compliant to take advantage of our security features. You must also have your browser configured to accept cookies. The Tafford website is written to accommodate older web browsers but, we recommend using the most updated web browser available to you to avoid incompatibilities.

Q: Why is my shopping cart empty when I return to your site?
A: If you create an Account with, then your shopping cart and wish list will be saved for you to access every time you log into  If you have not signed into your account, your cart may be saved in your browser if you have cookies enabled.

If you have an online account with us, please sign in to view the items in your cart.

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Q: Why is an item I ordered on back-order when it is advertised on your website or in your e-mails?
A: We apologize for the inconvenience and frustration back-orders may cause you. Unfortunately, it is not possible to determine exactly how popular items will be. We may temporarily sell out of an item and encounter a back-order situation. All items that have a back-ordered status will ship together on one final shipment. You will receive an email when the item(s) have shipped. You can Contact Us at any time to pick a substitute item or cancel your backorder.

Q: When will my credit card be charged when I've ordered an item that is on back-order?
A: Your credit card will only be charged when the back-ordered item ships. There is no additional charge for shipping of backordered items.

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Ordering, Order Status, and Shipping

Q: How will my order be shipped? 
A:  Tafford ships via FedEx SmartPost Ground delivery service. This service utilizes both FedEx and the US Postal Service for handling. In most circumstances, your package will be delivered via the US Postal Service. All standard delivery packages can be tracked at All P.O. Box addresses are sent via FedEx SmartPost.

FedEx Premium Ground Utilizes the FedEx ground delivery network from door to door. This service will deliver your package to you faster than any other ground service.
Q: When can I expect to receive my order?
A:  Actual delivery time will depend on stock status, shipping method and distance from our North Carolina Distribution Center. It usually takes approximately 3-10 business days for you to receive your order. Our Distribution Center ships Monday through Friday excluding holidays.

Q: What if part of my order is backordered - shows a re-stock status?
A: If you have both in Stock and Backordered items in your cart then you will be provided a shipping preference box at Checkout. You may select to have In Stock items ship immediately (for a $4.99 additional fee) with all backordered items shipping then as 1 final shipment, or you may select to hold the instock items until all backordered items have arrived and receive your order as 1 complete shipment. Maximum shipments per order is 2. If splitting shipping, all shipping fees will be applied to the first shipment. No shipping fees will be applied to the second shipment.
Split shipping options
For additional information on the status of your order, have your order # available and Live Chat Live Chat with Customer service or contact Customer Service at 1-800-697-3321 or email

If you gave us your email address during checkout or you signed into your account, you will receive an email the day we ship your order. This email will detail your order and give you tracking information (when applicable) so you may track your order with the shipper directly. *Special order items are shipped via standard delivery.
Q: How can I cancel or change my order?
A: If you need to cancel or change an order, please contact Customer Service as soon as possible with your request. We have automated our processes as much as possible to provide the fastest service possible, so we may not be able to cancel or modify your order before it is processed. Cancellation or change of an order usually involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our returns policy for additional information.
Q: Can I personalize my purchase?
A: Tafford does not currently provide any embroidery or engraving services for products purchased on our website.
Q: How can I tell if my Internet order has been received?
A: If you gave us your email address during checkout or you signed into your account, you will receive an email confirmation immediately upon placing your order. This email will detail your order, update you with stock information on the items you ordered, and supply you with an order confirmation number so that you may check the status of your order on this web site.

Q: How do I know if my order has been shipped and how do I track my order?
A: You will receive an email when we ship your order. This email will detail your order and give you tracking information (when applicable) so you may track your order with the shipper directly.

Q: How do I check the status of my order?
A: Refer to the order number on your confirmation email and go to the My Account section located in the top blue navigation bar that appears on every page of this site (you must log in to use this feature). Once Logged in, click the View Your Order/Billing History link and you will see a list of order numbers. Click the order number for the order you wish to review. You can see if any items are back-ordered and whether or not your order has been shipped.

Q: How do I make a change to an order I have already placed?
A: Due to the speed with which we process your Internet order, we cannot offer the ability to change an order that has been placed.

Q: What do you charge for shipping?
A: The shipping charge depends on the value of your order and the delivery method you choose. Free shipping promotions are only applicable in the contiguous U.S. It excludes U.S. territories, Alaska & Hawaii.   Click here for shipping chart.

Q: Can I specify separate billing and shipping addresses?
A: During the checkout process, you will be able to specify separate billing and shipping addresses.

Q: Do you accept international orders?
A:  Coming Soon! Yes, is partnering with GlobalShopex to ensure a successful international delivery just for you! GlobalShopex will process your international payment and ship your order via a traceable method to your door. They accept International Credit Cards, PayPal, Bank Wire Transfers, and Money Gram, and other local forms of payment. Once your order is complete, all inquiries including order status should be directed to the GlobalShopex Customer Service Department at or call +1 (786) 391 4868.

FREE Shipping

Q: Do you offer free shipping?
A: Yes! Tafford offers free shipping every day on orders over $69.

Q: Can I get free shipping to Canada, Hawaii, or Alaska?
A: No, any free shipping offers include the contiguous United States only.

Q: Am I able to get free shipping if I order only clearance items?
A: No, if your order includes ONLY clearance items, free shipping will not apply unless expressly included in the offer. It will apply, however if the order includes at least one regular priced item.

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Security & Privacy

Q: Is ordering on your site secure?
A: Yes! Our shopping cart is 100% secure, guaranteed. When you enter the checkout area, you are connected via our secure socket that transmits your personal information directly to our processing system. That information is available only to our internal billing and processing staff. Credit card numbers are not stored in our systems, the information is only securely transmitted to our credit card processor to process payment.

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Gift Cards:

Q: Do you offer gift cards
A: Yes, we offer e-gift cards in increments of $25, up to $150. e-Gift cards are purchased online and emailed directly to the recipient.
Q: What are the terms of the e-gift cards
  • Redeemable online at or by phone
  • e-Gift cards good with new purchases only
  • e-Gift cards cannot be purchased with an e-Gift Card
  • Coupon codes and any sitewide discount offers cannot be applied to purchase an e-gift card
  • If the amount of your e-Gift Card does not cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment
  • If the amount of your e-Gift Card is more than the total order amount, the balance amount will be stored on your e-Gift Card.
  • You can easily check your e-Gift card balance in the shopping cart, just enter card number and click Check Gift Card Status and balance
  • Gift Cards are non-transferable, non-refundable and not redeemable for cash except as required by law
  • Lost or stolen e-Gift Cards cannot be replaced
  • Multiple e-Gift Cards can be redeemed per order
  • Sales tax is not charged when buying Gift Cards; however, purchases paid for with Gift Cards will be charged applicable sales tax
  • If returning items bought with your e-Gift card, a store credit will be applied to your account
  • Please note that if funds on e-Gift Cards are not redeemed within three years they are subject to loss of funds
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Medical Scholarship:

Q: Does Tafford offer a Medical Scholarship?
A: Currently the Tafford Medical Scholarship is inactive. Check back in early 2018 or add your name to our scholarship email list and you’ll be notified when we are accepting applications again.

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110% Price Match Program:

Q: How does the price match program work?
A: If you find a lower price on an identical item from an authorized retailer and provide proof of that pricing within 7 days of purchasing from Tafford, we will match the price and give you an additional 10% of the price difference. The identical item for price match must be the exact same color, style and size and be a standard stocking item. *An authorized retailer is considered to be any United States based retailer who is authorized by the vendor to sell new, factory-sealed product in the USA. The web site should have a .com or .net or .USA in the title.
Q: Are clearance items, closeout styles included in the price match program?
A: No, pricing on items in clearance, closeout styles or any items on auction sites do not qualify for the price match program.
Q: If I used a coupon at another retailer's site, can I use the price after the coupon is applied for qualified comparison?
A: Yes, the price after applying the coupon is valid for comparison, as long as the product is specifically included in the coupon offer, is identical, and the coupon is not used on a brand which is excluded by Tafford’s policy.
Q: What is the best way to contact Tafford to redeem this guarantee?
A: Contact us via e-mail ( or phone (1-888.823.3673) within 7 calendar days of your purchase, and provide all required documentation.
Q: Are taxes, shipping and handling charges included in the prices that are being compared?
A: No, the price match program applies only to the advertised product prices by Tafford and other authorized retailers excluding tax, shipping and handling charges.
Q: What do I need to do to claim the price match?
A: If you have not yet ordered please provide a screenshot of the exact item you wish for us to price match, which shows the lower price, and specifies color, size, and the URL or webpage it came from. We will match that price on your current order.
If you have already ordered from Tafford, you must include your order number and the date of your order and the supporting documentation and once verified, a store credit will be added to your account.
For prices advertised online, please provide one of the following:
  • A screenshot of the product page from another authorized retailer's site showing the advertised retail price.
  • A screenshot of the shopping cart with the product you want matched that specifies color, size, and availability and shows the URL (address) of the web page from another retailer.
For prices advertised in print, please provide the following:
  • An image of the advertisement showing the retail price you want matched.
Tafford reserves the right to independently confirm the reported lower price. If we are unable to confirm the lower price or you cannot provide proper documentation, we will be unable to honor the price match.

Q: How and when will the difference be returned to me?
A: For an order you are ready to place, we will match the price for that order. For orders placed within the past 7 days, once reviewed and confirmed, a store credit in the amount of the price difference, plus 10% will be added to your account. Your store credit may be applied to a current or future purchase and will be available during the checkout process. If you do not have an account, one will be created at the time of order.

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Q: I have read this FAQ and I still have questions, what should I do?
A: Click here for information on how to reach our Customer Service Department.