If you are not satisfied with your purchase, simply return the item(s) in their original condition within 30 days for a full refund or exchange.*
* Laundered merchandise or footwear showing visible signs of wear are not returnable. Custom embroidered items are not returnable. Unfortunately, we cannot refund original delivery and handling fees. If you believe you have received a defective item, please call 1-800-697-3321, Monday - Friday, 9am - 5pm EST.
Regardless of where your package originated from, please send ALL returns/exchanges to our new address:ATTN: Returns Department104 Park DriveMontgomeryville, PA 18936
In order for us to process your return/exchange as quickly as possible, be sure to include the Return and Exchange form included with your order. Missing or incomplete information may delay processing of your return/exchange. Please allow 2-3 weeks for processing.
Some packages contain a convenient pre-paid return label (return labels are only included for customers in the Continental US). If you use this label for a return, $6.95 will be deducted from your refund or credit to cover shipping and handling charges.
For Exchanges:Please note: If you have paid by DEBIT or CREDIT CARD, we will credit your account for the amount of the refund when we receive the item, and then re-charge your card when we ship your new exchange item. Debit and credit card companies often take several weeks to credit the return back to your account, so please make sure you have sufficient funds/credit for us to process the exchange shipment. We cannot be responsible for bank fees that arise from insufficient funds.
If you need assistance with your return or exchange, Customer Service is available Monday - Friday, 9am - 5pm ESTCall: 1-800-697-3321