Call Us 24/7 at 1-888-TAFFORD (823.3673)
|
 E-Mail Sign-Up
|
|
Help

Frequently Asked Questions

If you don't find the answer to your question, contact us

Select a Topic



Payment

Q: What happens when I pay with a debit card?
A: We request an authorization from your bank before processing your order. The authorization confirms the account is open and funds are available. The funds are not actually removed from your account until we ship your order. You may see both the authorization and the charge on your account, but this is not a duplicate charge. Most banks will remove authorizations within a few days and your account will have only been charged for the item(s) that have been shipped.

Q: Can I pay with a check or money order?
A: Yes. Please have your checkbook ready and call Customer Service at 1-800-697-3321 weekdays 9am-5pm EST to order. We will take your information and process your order when we receive your payment. You can also click here to print a mail order form. Please mail your payment to:

Tafford Uniforms
1370 Welsh Road
North Wales, PA 19454

We cannot process your order until we receive payment. If you don’t have a credit card, you may still be able to order immediately with BillMeLater®.

Q: What forms of payment do you accept?
A: We accept VISA, MasterCard, Discover, and American Express credit cards as well as BillMeLater®.

Q: Do you charge sales tax?
A: Sales tax is not charged on any of the garments or scrubs that we sell. 6% Sales tax will only be charged on non-apparel items, (primarily accessories), that are shipped to Pennsylvania customers.

Q: When will my credit card be charged?
A: Your card will be charged when your order ships. In-stock items are shipped within 1 business day. You will be charged for back-ordered items only when they ship.

Q: Can I use a Gift Certificate to pay for items I purchase online?
A: We are in the process of updating our systems, and Gift Certificates are currently not redeemable online. If you would like to use a Gift Certificate online, please contact customer service at 1-800-697-3321 Monday - Friday between 9 and 5 Eastern Time.

Back To Top of Page

Catalog

Q: How can I request a catalog online?
A: Go to the Catalog Request section and enter your mailing information. We will send you a free copy of our latest catalog in 7-10 business days.

Q: How do I receive catalogs at a new address, eliminate duplicate mailings, remove my name from your mailing list, etc.?
A: Please contact our Customer Service Department, Monday through Friday, 9 AM to 5 PM Eastern time at 1-800-697-3321 or email them at customerservice@tafford.com.

Back To Top of Page

Fit and Embroidery

Q: What size should I order?
A: Each brand of scrubs has a different cut and fit. Please see the Size Chart for each Brand to determine the size that will fit you best. Tafford branded garments are designed with the active professional in mind, so our sizing allows for a generous fit. This makes moving and layering easy and comfortable. Click the Size Chart tab that appears on the page for each garment and the size chart and measuring information will be displayed. If you need help choosing a size, just Contact Us, and we will be happy to help you!

Click Here To See Our Size Charts

Q: Can I get my uniforms embroidered?
A: If you would like to order items and have them embroidered, you must place your order with our Customer Service Department at 1-800-697-3321 option 3 Monday-Friday 9am-5pm EST

Embroidery prices:

1-2 Garments: 1 Line - $4.99 2 Lines - $5.99 3 Lines - $6.99

3+ Garments: 1 Line - $3.99 2 Lines - $4.99 3 Lines - $5.99 (Color choice and embroidery information must be the same to qualify for quantity price break.)

Please be sure of your size and information as embroidered uniforms are not returnable. Please allow an additional 2 weeks from the time of approval for shipment. Embroidered items ship separately.

Back To Top of Page

Returns & Exchanges

Q: What is your guarantee?
A: : We stand behind the quality of our products. If you are not pleased with an item, you may return it within 30 days for a refund or exchange. Please note: We cannot accept items that have been washed, worn, soiled, damaged, altered, or embroidered (unless they are defective). Shipping charges are not refundable. Items received outside of our return policy may not be eligible for refund or exchange and may be returned to the customer. Please contact customer service 1-800-697-3321 Monday-Friday 9am-5pm EST with questions.

Q: Will I be charged for shipping and handling again when an item is sent to me as an exchange?
A: Customers in the Continental U.S. are not charged for shipping and handling on an item that we send as an exchange.

Q: How do I return items I have received?
A: If you are not satisfied with your purchase, simply return the item(s) in their original condition within 30 days for a full refund or exchange.*

* Laundered merchandise or footwear showing visible signs of wear are not returnable. Custom embroidered items are not returnable. Unfortunately, we cannot refund original delivery and handling fees. If you believe you have received a defective item, please call 1-800-697-3321, Monday - Friday, 9am - 5pm EST.

Please send returns/exchanges to:
Tafford Uniforms
Attn: Returns Department
1370 Welsh Road
North Wales, PA 19454

In order for us to process your return/exchange as quickly as possible, be sure to include the Return and Exchange form included with your order. Missing or incomplete information may delay processing of your return/exchange. Please allow 2-3 weeks for processing.

Our packages contain Tafford’s convenient pre-paid return label (return labels are only included for customers in the Continental US). If you use this label for a return, $6.95 will be deducted from your refund or credit to cover shipping and handling charges.

For Exchanges:
Please note: If you have paid by DEBIT or CREDIT CARD, we will credit your account for any refund owed to you at the time your return is processed, or your exchange is shipped. Your Debit or credit card company may take several weeks to credit the return back to your account.

If you need assistance with your return or exchange, Customer Service is available Monday - Friday, 9am - 5pm EST Call: 1-800-697-3321

Q: How long will it take to receive my refund?
A: Once your package has been received and processed, your refund is generated in our system. If you paid by credit or debit card, your card will be credited immediately upon processing your return. Depending on your billing cycle, you may see the credit on your next statement. However, due to delays by credit/debit card companies it may take two statements before you see the credit on your account. If you paid by check, your refund check will be mailed within 10 to 15 business days from when we receive and process your returned package.

Q: How long will it take to receive my exchange?
A: Due to variables in shipping and processing time, it may take between 7 and 10 business days to process and ship an exchange from the date we receive the package.

Back To Top of Page

Shopping Cart

Q: Why doesn't my browser work properly with your site?
A: : Your browser must be Secure Socket Layer (SSL) compliant to take advantage of our security features. You must also have your browser configured to accept cookies. The Tafford website is written to accommodate older web browsers but, we recommend using the most updated web browser available to you to avoid incompatibilities.

Q: Why is my shopping cart empty when I return to your site?
A: If you create an Account with Tafford.com, then your shopping cart and wish list will be saved for you to access every time you log into Tafford.com.  If you have not signed into your account, your cart may be saved in your browser if you have cookies enabled.

If you have an online account with us, please sign in to view the items in your cart.

Back To Top of Page

Security & Privacy

Q: Is ordering on your site secure?
A: Yes! Our shopping cart is 100% secure, guaranteed. When you enter the checkout area, you are connected via our secure socket that transmits your personal information directly to our processing system. That information is available only to our internal billing and processing staff. Credit card numbers are not stored in our systems, the information is only securely transmitted to our credit card processor to process payment.

Back To Top of Page

Backorders

Q: Why is an item I ordered on back-order when it is advertised in your catalog or e-mail?
A: We apologize for the inconvenience and frustration back-orders may cause you. Unfortunately, it is not possible to determine exactly how popular items will be. We may temporarily sell out of an item and encounter a back-order situation. The estimated date the item will be available is displayed on the product page before you add the item to your cart. We will ship your backordered item to you as soon as it becomes available and send you an email if the expected arrival date changes. You can Contact Us at any time to pick a substitute item or cancel your backorder.



Q: When will my credit card be charged when I've ordered an item that is on back-order?
A: Your credit card will only be charged when the back-ordered item ships. There is no additional charge for shipping of backordered items.

Back To Top of Page



Ordering, Order Status, and Shipping

Q: When can I expect to receive my order?
A: Orders for most in-stock items placed Monday through Friday by 1pm EST (excluding holidays) will be shipped the same day. Orders placed outside of those times will usually ship the next business day. Delivery time will depend on the shipping method you choose as well as the location you are shipping to. There is no delivery on Saturday or Sunday when 2nd day or overnight shipping is selected.

For the fastest shipping times without the high cost of 2nd Day or Next Day shipping, choose Tafford's "Guaranteed Ground" service that expedites your shipping at an affordable cost.

Q: How can I tell if my Internet order has been received?
A: If you gave us your email address during checkout or you signed into your account, you will receive an email confirmation immediately upon placing your order. This email will detail your order, update you with stock information on the items you ordered, and supply you with an order confirmation number so that you may check the status of your order on this web site.

Q: How do I know if my order has been shipped?
A: If you gave us your email address during checkout or you signed into your account, you will receive an email when we we ship your order. This email will detail your order and give you tracking information (when applicable) so you may track your order with the shipper directly.

Q: How do I check the status of my order?
A: Refer to the order number on your confirmation email and go to the My Account section located in the top blue navigation bar that appears on every page of this site (you must log in to use this feature). Once Logged in, click the View Your Order/Billing History link and you will see a list of order numbers. Click the order number for the order you wish to review. You can see if any items are back-ordered and whether or not your order has been shipped.

Q: How do I make a change to an order I have already placed?
A: Due to the speed with which we process your Internet order, we cannot offer the ability to change an order that has been placed.

Q: What do you charge for shipping?
A: The shipping charge depends on the value of your order and the delivery method you choose. ALL ORDERS OVER $25 SHIP FOR FREE! Receive free shipping on all orders every day on every brand when you spend $25 or more! Do not worry about entering a promotion code during checkout to receive this great deal. Free shipping is only applicable in the U.S. It excludes U.S. territories, Alaska & Hawaii. All orders under $25 pay $6.95 flat rate shipping. Click here for shipping chart.

Q: Can I specify separate billing and shipping addresses?
A: During the checkout process, you will be able to specify separate billing and shipping addresses. In the second step of the checkout process, please fill in the address that you would your merchandise to be shipped to. In step three of the checkout process, you will fill in your payment information. If your billing and shipping address are different. Click on “Edit”, located below Billing Address. Clicking on Edit will allow you to fill in your billing address then hit the update button.



Q: Do you accept Canadian orders?
A: Unfortunately, we are currently not accepting Canadian orders. We expect to be able to resume International shipments in early 2012.

Back To Top of Page

Q: I have read this FAQ and I still have questions, what should I do?
A: Click here for information on how to reach our Customer Service Department.

Back To Top of Page

Tafford Emails
  • $10 sign-up credit
  • Exclusive sales and promos
  • First look at new products
No Code? No problem!
Free SHIPPING*
Every Brand Every Day
*orders of $25 or more
Let's Connect
Enter Your Catalog Key Code
Catalog Shoppers Enter your
Key Code Here



ABOUT SSL CERTIFICATES
BizRate Customer Certified (GOLD) Site - Tafford Uniforms Reviews at Bizrate