Q: What happens when I pay with a debit card?
A: We request an authorization from your bank before processing your order. The authorization confirms the account is open and funds are available. The funds are not actually removed from your account until we ship your order. You may see both the authorization and the charge on your account, but this is not a duplicate charge. Most banks will remove authorizations within a few days and your account will have only been charged for the item(s) that have been shipped.
Q: I have read this FAQ and I still have questions, what should I do?
A: Click here for information on how to reach our Customer Service Department.
Q: How can I request a catalog online?
A: Go to the
Catalog Request section and enter your mailing information.
We will send you a free copy of our latest catalog.
Q: How do I receive catalogs at a new address, eliminate duplicate mailings,
remove my name from your mailing list, etc.?
A: Please contact our Customer Service Department, Monday through
Friday, 9 AM to 5 PM Eastern time at 1-800-697-3321.
Fit and embroidery
Q: How does your clothing fit and what size should I order?
A: Our garments are designed with the active professional in mind, so
our sizing allows for a generous fit. This makes moving and layering easy and
comfortable. Click the "
Fit and Care" link that appears on the page with the
garment and our size chart and measuring information will display in a pop-up
window as well as any garment specific measurements and fabric care instructions.
Q: Can I get my uniforms embroidered?
A: If you would like to order items and have them embroidered, you must place your order with our Customer Service
Department at 1-800-697-3321 option 3 Monday-Friday 9am-5pm EST
Returns and Exchanges
Q: What is your guarantee?
A: We stand behind the quality of our products.
If you are not pleased with an item, you may return it within 30 days for a refund or exchange.
Please note: We cannot accept items that have been washed, worn, soiled, damaged, altered, or embroidered. Shipping charges are not refundable.
Items received outside of our return policy may not be eligible for refund or exchange and may be returned to the customer.
Q: Will I be charged for shipping and handling again when an item is sent to me as an exchange?
A: Customers in the Continental U.S. are not charged for shipping and handling on an item that we send as an exchange.
Q: How do I return items I have received?
A: Simply repack your item(s) and note on your packing slip the reason for making the return.
Send your package to the address shown on your packing slip.
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Q: How long will it take to receive my refund?
A: Once your package has been received and processed, your refund is generated in our system.
If you paid by credit or debit card, your card will be credited immediately upon processing your return.
Depending on your billing cycle, you may see the credit on your next statement.
However, due to delays by credit/debit card companies it may take two statements before you see the credit on your account.
If you paid by check, your refund check will be mailed within 10 to 15 business days from when we receive and process your returned package.
Q: How long will it take to receive my exchange?
A: Due to variables in shipping and processing time, it may take between 7 and 10 business days to process and ship an exchange from the date we receive the package.
Please note: If you have paid by debit or credit card, we will credit your account for the amount of the refund when we receive the item, and then re-charge your card when we ship your new exchange item.
Debit and credit card companies often take several weeks to credit the return back to your account, so please make sure that you have sufficient funds/credit for us to process the exchange shipment.
We cannot be responsible for bank fees that arise from insufficient funds.
Software and shopping cart
Q: Why doesn't my browser work properly with your site?
A: Your browser must be Secure Socket Layer (SSL) compliant
to take advantage of our security features. You must also have your browser
configured to accept cookies. The Tafford website is written to accomodate most
older web browsers but, We recommend using the most updated web browser available to you to
avoid incompatabilities. The Tafford web site is best viewed using Internet Explorer
version 5.0 or later, FireFox version 1.5 or later, Netscape Navigator/Communicator
version 6.0 or later and Americal Online (AOL) version 6.0 or later.
Q: Why is my shopping cart empty after I placed an item in it, or when
I return to your site?
A: You must have your browser set to accept cookies. You can change this
setting in your browser's Preferences.
Security and Privacy
Q: Is ordering on your site secure?
A: Yes. When you enter the checkout area, you are connected via our secure
socket that transmits your personal information directly to our processing system.
That information is available only to our internal billing and processing staff.
Payment, gift certificates, and back-orders
Q: Can I purchase a Gift Certificate online?
A: Yes! To purchase Gift Certificates online
Click Here
or by calling Customer Service at 1-888-TAFFORD.
Q: Can I use a Gift Certificate to pay for items I purchase online?
A: Yes. Please enter your gift certificate number in step 3 of the checkout process. Please note that we require a valid credit card for security purposes and to cover purchases in excess of the gift certificate value. Your credit card will not be charged if the amount of the purchase is less than or equal to the value of the gift certificate. Gift Certificates may not be combined with BillMeLater purchases at this time.
Q: What forms of payment do you accept?
A: We accept VISA, MasterCard, Discover, and American Express credit cards as well as Bill Me Later™.
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Q: Do you charge sales tax?
A: Yes, but only on orders placed from Pennsylvania. Tax is 6% on non-apparel items.
Q: When will my credit card be charged?
A: Your card will be charged when your order ships. In the case of Internet
orders, in-stock items are shipped within 1 business day. You will be charged for
back-ordered items only after they ship.
Q: Why is an item I ordered on back-order when I only just received your catalog?
A: We apologize for the inconvenience and frustration back-orders may
cause you. Unfortunately, it is not possible to determine exactly how popular
items will be in our catalog. We may temporarily sell out of an item, but continue
to carry it in future catalogs, thus creating a back-order situation. We determine
our back-order dates by conferring with our internal production department and
our suppliers to establish an approximate due date for delivery on each back-ordered
item. You can access these dates by clicking the "Check Availability" link on
the page displaying the item you are purchasing. This availability is also displayed
in your shopping cart and in the
Order Tracking
section.
Q: When will my credit card be charged when I've ordered an item that
is on back-order?
A: Your credit card will only be charged when the back-ordered item ships. There is no additional charge for shipping.
Ordering, order status, and shipping
Q: Can I order catalog items online without going all the way through your site?
A: Yes. Go to the
Catalog Orders
page, enter up to 6 catalog item number(s) (style number(s)), then press "Continue". You
will be able to edit the selected color, size, and quantity information for your item(s).
As an alternative, you can also search for items by entering key words into the "Search"
field in the "Top Navigation" section.
Q: When can I expect to receive my order?
A: Orders for most in-stock items placed Sunday through Thursday by 1pm EST
will be shipped within 24 hours. Delivery time will depend on the shipping method you choose
as well as the location you are shipping to. Our warehouse ships Monday through Friday excluding
holidays. There is no delivery on Saturday or Sunday when 2nd day or overnight shipping is selected.
Q: How can I tell if my Internet order has been received?
A: You will receive an email confirmation immediately upon placing your
order. This email will detail your order, update you with stock information
on the items you ordered, and supply you with an order confirmation number so
that you may check the status of your order
on this web site.
Q: How do I know if my order has been shipped?
A: You will receive an email the day we ship your order. This email will
detail your order and give you tracking information (when applicable) so that
you may track your order with the shipper
directly.
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Q: How do I check the status of my order?
A: Refer to the order number on your confirmation email and go to the
My Account
section of this site (you must log in to use this feature). Once Logged in, click the
Track Your Order
you will see a list of order numbers. Click the order number for the order you wish to review.
You can see if any items are back-ordered and whether or not your order has been shipped.
If your order has been shipped, and a tracking number is available, you will see a link
next to
"Tracking Number" for that order. Click this link to go directly
to the shippers address to further track your order!
Q: How do I make a change to an order I have already placed?
A: Due to the speed with which we process your Internet order, we cannot
at this time offer the ability to change an order that has been placed.
Q: What do you charge for shipping?
A: The shipping charge depends on the value of your order and the delivery
method you choose.
Click here for shipping chart.
Q: Can I specify separate billing and shipping addresses?
A: After filling out the billing information section during the check
out process, click "Ship to Different Address" and enter your shipping information.
Q: Do you accept Canadian orders?
A: Yes we now accept Canadian orders, see below.
|
Tafford Uniforms has partnered with Borderfree.(a division of Canada Post) to allow you to
see your total landed price including all duties, taxes, shipping and handling charges in
Canadian dollars before you place your order. Here is some additional information for our
Canadian customers:
|
|
|
Q: How do you ship to Canada?
A: Tafford Uniforms fulfills Canadian orders through our partner, Borderfree. Simply add items to your cart as normal
and click on the "Canadian Checkout" button to complete your order. We recommend that you create a Tafford.com account before you check
out so that you can manage your Tafford orders online, join our email program, and save your address information for future orders.
Click here to register for a
Tafford.com account and begin shopping.
Upon clicking "Canadian Checkout", you will see your total landed price including all duties, taxes, shipping and handling charges in Canadian
dollars before you place your order. You will pay Borderfree the total amount for your order in Canadian dollars (which means that they will
bill your credit card) and we will ensure that products get right to your door. If you have any questions about Canadian orders, call Customer
Service toll free at 1-800-697-3321, between 9am-5pm Eastern Time, Monday – Friday or email us at
customerservice@tafford.com
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Q: How much duty do you charge on Canadian orders?
A: Determining your duty rates depends on many factors (Product, Country in which the product was manufactured, etc.).
To know the exact duty charges before you buy, simply add items to your order and check out through our "Canadian Checkout."
You will see the exact duty charges prior to submitting the order.
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Q: How much tax will I be charged on my orders?
A: The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.
Any changes in Provincial tax regulations will be automatically updated during our Canadian Checkout process.
| Province of Delivery |
GST |
PST |
HST |
| Alberta |
5% |
- |
- |
| British Columbia |
5% |
- |
- |
| Manitoba |
5% |
- |
- |
| New Brunswick |
- |
- |
13% |
| Newfoundland & Labrador |
- |
- |
13% |
| Northwest Territories |
5% |
- |
- |
| Nova Scotia |
- |
- |
13% |
| Nunavut |
5% |
- |
- |
| Ontario |
5% |
8% |
- |
| Prince Edward Island |
5% |
- |
- |
| Quebec |
5% |
- |
- |
| Saskatchewan |
5% |
- |
- |
| Yukon Territory |
5% |
- |
- |
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Q: What are your shipping and handling charges for Canadian orders?
A: Shipping and handling charges depend on the size and weight of your package and your ship-to destination.
To know the exact shipping and handling charges before you buy, simply add items to your order and check out through our Canadian Check Out.
We will tell you the exact charges for your desired item(s) before you actually place an order.
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Q: What are my shipping and handling options for Canadian orders?
A: Currently, Tafford Uniforms only offers standard shipping to Canadian buyers. You can expect to receive your order 10-15 business
days (Monday through Friday, do not count weekends or holidays) from the time you place your order.
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Q: What happens if an item I want is backordered?
A: We try to have every item in stock. Unfortunately, we do occasionally experience backorders on popular items.
Rest assured that your credit card will not be charged until the back-ordered item is shipped and crosses the Canadian border.
The shipping charges for your entire order will also be pro-rated across multiple shipments in an order, so that you will not pay
shipping charges for items that you have not yet received.
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Q: What will show up on my credit card statement?
A: Your order will be billed to your credit card by our international service provider, Borderfree.
"TAFFORD WEB/PH ORDER BRDFREE " will appear as the billing company.
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Q: When will I be billed?
A: Your credit card will be billed by Borderfree once your order clears the Canadian border.
You will not be charged for any items that are backordered until they ship.
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Q: What exchange rate is applied to my orders?
A: Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order.
To know the exact price before you buy, simply add items to your order and check out through our Canadian Checkout.
You will see the exact price for your order in Canadian dollars before you actually place the order.
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Q: How do I track my order?
A: Within 24 hours of placing your order, you will receive an order confirmation email.
When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a
link to track your package with the Canadian carrier. All other inquiries should be directed to
customerservice@tafford.com
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Q: What is the return policy for Canadian orders?
A: Tafford Uniforms gladly accepts returns or exchanges on items that
have not been worn, damaged, or washed up to 30 days from the date of purchase.
You will be credited for the product value and any related duties and taxes, less return shipping and handling fees for customs and brokerage, if applicable.
Please note: Shipping charges are non-refundable, but we do not re-charge for outbound shipping on exchanges.
Please note that you
MUST receive a Return Merchandise Authorization (RMA) number from Tafford for all Canadian returns. We will unfortunately NOT be able to provide refunds
for items sent to us without receiving authorization prior shipping returns to us. Packages sent without an RMA will be returned to sender.
Instructions
-
Please contact Tafford Uniforms at 1-800-697-3321 Monday – Friday between 9am – 5pm Eastern Time and provide the following information:
- Order Number (located on front of your Packing Slip)
- Description of item(s) being returned
- Reason for return
- We will tell you the exact value of your credit for the returned item(s). You will be credited for the merchandise value and any related duties and taxes, less return shipping and handling fees for customs and brokerage, if applicable.
- You will be given a Return Merchandise Authorization Number (RMA) and a Canadian return address to which to ship your item(s) back. Please fill out the Reason for Return section on the reverse side of your original packing slip.
- Put the item(s) for return, a copy of the original Packing Slip and the completed Reason for Return chart in the original shipping packaging.
- Ship your return package to the Canadian address provided. You may wish to insure your package for the full replacement value with your chosen carrier.
If you have any questions, please call us at 1-800-697-3321.
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Q: Are Tafford promotion codes applicable to Canadian orders?
A: We encourage our Canadian customers to take advantage of all Tafford sales, discounts and offers EXCEPT for free/reduced shipping
and handling promotions and "Save X dollars off your order" promotions. Due to the complexities of cross-border shipping, you will see the total cost
of your order, including shipping rates in Canadian dollars as part of the Canadian checkout process. Also, please sign up for our email program and
enter your Canadian Postal Code to receive EXCLUSIVE Canadian offers and discounts.
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Q: Do you ship to other countries besides the US and Canada?
A: At this time, we only offer shipping to US and Canadian addresses. We are evaluating options to offer shipping to other countries.
Please check back to see when we will be offering shipping to your location.
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