Frequently Asked Questions
If you don't find the answer to your question, contact us
Select a Topic
| Payment | Catalog |
| Website and Pricing | Fit |
| Returns & Exchanges | Shopping Cart |
| Security & Privacy | Backorders |
| Ordering, Order Status, and Shipping |
Payment
Q: What happens when I pay with a debit card?A: We request an authorization from your bank before processing your order. The authorization confirms the account is open and funds are available. The funds are not actually removed from your account until we ship your order. You may see both the authorization and the charge on your account, but this is not a duplicate charge. Most banks will remove authorizations within a few days and your account will have only been charged for the item(s) that have been shipped.
Q: Can I pay with a check or money order?
A: Yes. Please have your checkbook ready and call Customer Service at 1-800-697-3321 weekdays 8am-6pm EST to order. We will take your order at that time and then process your order when we receive your payment. Please mail your payment to our new address:
Tafford Uniforms
PO Box 481912
We cannot process your order until we receive payment.
Q: What forms of payment do you accept?
A: We accept VISA, MasterCard, Discover, and American Express credit cards.
Q: Do you charge sales tax?
A: Sales tax will be charged on items that are shipped to North Carolina, Georgia, Florida and Alabama customers.
Q: When will my credit card be charged?
A: Your card will be charged when your order ships. In-stock items are shipped within 1 business day. You will be charged for back-ordered items only when they ship.
Q: Can I use a Gift Certificate to pay for items I purchase online?
A: We are in the process of updating our systems, and Gift Certificates are currently not redeemable online. If you would like to use a Gift Certificate online, please contact customer service at 1-800-697-3321 Monday - Friday between 8am and 6pm Eastern Time.
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Catalog
Q: Does Tafford have a catalog?A: As of 2012, Tafford is going green! We are no longer mailing printed catalogs. Eliminating paper catalogs will save trees, fuel, and we can redirect the savings into providing better prices and service for our customers. Please shop our extensive inventory online at Tafford.com.
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Website and Pricing
Q: Why are Product Information and/or Images Incorrect?
A: Tafford's ability to keep product information accurate and up-to-date is limited by manufacturers and other industry sources' ability to provide product information. Therefore, Tafford makes no warranties, expressed or implied, as to the accuracy of the catalog or website data. Product images and graphics used on this site may include items for display purposes. Any additional items are not included with the listed product, unless otherwise specified.
Q: How closely does my computer match the actual color of scrubs?
A: As accurately as possible, we try to represent the appearance of products we sell on our site. Please keep in mind that monitor settings and lighting may affect the appearance of actual colors of items on our site.
Q: I Found Pricing and/or Misprints, What Do I Do?
A: Pricing, availability and specifications are subject to change without notice. Tafford reserves the right not to sell below cost and to correct misprints, typographical errors, or pricing errors. If you do find an error on our website, please let us know.
Fit
Q: What size should I order?A: Each brand of scrubs has a different cut and fit. Please see the Size Chart for each Brand to determine the size that will fit you best. Tafford branded garments are designed with the active professional in mind, so our sizing allows for a generous fit. This makes moving and layering easy and comfortable. Click the Size Chart tab that appears on the page for each garment and the size chart and measuring information will be displayed. If you need help choosing a size, just Contact Us, and we will be happy to help you!
Click Here To See Our Size Charts
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Returns & Exchanges
Q: What is your guarantee?A: : We stand behind the quality of our products. If you are not pleased with an item, you may return it within 30 days for a refund or exchange. Please note: We cannot accept items that have been washed, worn, soiled, damaged, altered, or embroidered (unless they are defective). Shipping charges are not refundable. Items received outside of our return policy may not be eligible for refund or exchange and may be returned to the customer. Please contact customer service 1-800-697-3321 Monday-Friday 8am-6pm EST with questions.
Q: Will I be charged for shipping and handling again when an item is sent to me as an exchange?
A: Customers in the Continental U.S. are not charged for shipping and handling on an item that we send as an exchange.
Q: How do I return items I have received?
A: If you are not satisfied with your purchase or you have received a defective item, you can return the item(s) in their original condition within 30 days for a full refund or exchange. Products must be in new, un-used condition and include the original packaging with all tags included. Unfortunately, we cannot refund original delivery and handling fees.
To process a return or exchange, call Customer Service at 1-800-697-3321, Monday - Friday, 8AM - 6PM EST or email us at customerservice@tafford.com. Please have your order number ready when you call or reference your order number in your email.
For additional information, please see our Return Policy.
Q: How long will it take to receive my refund?
A: Once your package has been received and processed, your refund is generated in our system. If you paid by credit or debit card, your card will be credited immediately upon processing your return. Depending on your billing cycle, you may see the credit on your next statement. However, due to delays by credit/debit card companies it may take two statements before you see the credit on your account. If you paid by check, your refund check will be mailed within 10 to 15 business days from when we receive and process your returned package.
Q: How long will it take to receive my exchange?
A: Due to variables in shipping and processing time, it may take between 7 and 10 business days to process and ship an exchange from the date we receive the package.
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Shopping Cart
Q: Why doesn't my browser work properly with your site?A: : Your browser must be Secure Socket Layer (SSL) compliant to take advantage of our security features. You must also have your browser configured to accept cookies. The Tafford website is written to accommodate older web browsers but, we recommend using the most updated web browser available to you to avoid incompatibilities.
Q: Why is my shopping cart empty when I return to your site?
A: If you create an Account with Tafford.com, then your shopping cart and wish list will be saved for you to access every time you log into Tafford.com. If you have not signed into your account, your cart may be saved in your browser if you have cookies enabled.
If you have an online account with us, please sign in to view the items in your cart.
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Security & Privacy
Q: Is ordering on your site secure?A: Yes! Our shopping cart is 100% secure, guaranteed. When you enter the checkout area, you are connected via our secure socket that transmits your personal information directly to our processing system. That information is available only to our internal billing and processing staff. Credit card numbers are not stored in our systems, the information is only securely transmitted to our credit card processor to process payment.
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Backorders
Q: Why is an item I ordered on back-order when it is advertised in your catalog or e-mail?A: We apologize for the inconvenience and frustration back-orders may cause you. Unfortunately, it is not possible to determine exactly how popular items will be. We may temporarily sell out of an item and encounter a back-order situation. We will ship your backordered item to you as soon as it becomes available and send you an email if the expected arrival date changes. You can Contact Us at any time to pick a substitute item or cancel your backorder.
Q: When will my credit card be charged when I've ordered an item that is on back-order?
A: Your credit card will only be charged when the back-ordered item ships. There is no additional charge for shipping of backordered items.
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Ordering, Order Status, and Shipping
Q: When will my order ship?
A: All orders ship complete. If all items in your order appear with an In Stock status, expect your order to ship within 1 business day. If any item appears with a shipping timeframe (i.e. Ships within 7-10 days), your ENTIRE order will ship when all items have arrived in our warehouse. If you would like to receive In Stock items ahead of shipping schedule, please contact Customer Service at 1-800-697-3321, and for an additional shipping fee, we will split the order and ship In Stock items immediately.
If you gave us your email address during checkout or you signed into your account, you will receive an email the day we ship your order. This email will detail your order and give you tracking information (when applicable) so you may track your order with the shipper directly.
A: Delivery time will depend on the shipping method you choose as well as the distance from our North Carolina Distribution Center. It usually takes approximately 3-7 business days for orders to be delivered. Our Distribution Center ships Monday through Friday, excluding holidays.
Q: What if Tafford is unable to accept my order?
A: We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. Our friendly Customer Service team will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, Tafford will issue a credit to your payment method in the amount of the charge.
Q: How can I cancel or change my order?
A: If you need to cancel or change an order, please contact Customer Service as soon as possible with your request. We have automated our processes as much as possible to provide the fastest service possible, so we may not be able to cancel or modify your order before it is processed. Cancellation or change of an order usually involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our returns policy for additional information.
Q: Can I personalize my purchase?
A: Tafford does not currently provide any embroidery or engraving services for products purchased on our website.
Q: What if an item is not in stock?
A: Demand for products may sometimes exceed the quantity in stock. If this is the case, you will see a message about the availability of that item when you click on the Add to Cart button. In addition, if you order an item that is currently out of stock, we will notify you regarding the backordered product and let you know when it is expected.
A: If you gave us your email address during checkout or you signed into your account, you will receive an email confirmation immediately upon placing your order. This email will detail your order, update you with stock information on the items you ordered, and supply you with an order confirmation number so that you may check the status of your order on this web site.
Q: How do I know if my order has been shipped and how do I track my order?
A: You will receive an email when we ship your order. This email will detail your order and give you tracking information (when applicable) so you may track your order with the shipper directly.
Q: How do I check the status of my order?
A: Refer to the order number on your confirmation email and go to the My Account section located in the top blue navigation bar that appears on every page of this site (you must log in to use this feature). Once Logged in, click the View Your Order/Billing History link and you will see a list of order numbers. Click the order number for the order you wish to review. You can see if any items are back-ordered and whether or not your order has been shipped.
Q: How do I make a change to an order I have already placed?
A: Due to the speed with which we process your Internet order, we cannot offer the ability to change an order that has been placed.
Q: What do you charge for shipping?
A: The shipping charge depends on the value of your order and the delivery method you choose. Free shipping promotions are only applicable in the contiguous U.S. It excludes U.S. territories, Alaska & Hawaii. Click here for shipping chart.
Q: Can I specify separate billing and shipping addresses?
A: During the checkout process, you will be able to specify separate billing and shipping addresses.
Q: Do you accept international orders?
A: Currently, we do not ship orders internationally.
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Q: I have read this FAQ and I still have questions, what should I do?
A: Click here for information on how to reach our Customer Service Department.
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